What is Carrectly?
We are a team of auto enthusiasts who got frustrated with how hard it was to find a trustworthy mechanic, the waits, the lines, and the hassle of taking cars for services. Carrectly became the solution: we find reliable shops and maintenance centers, schedule repairs with your dealer, drop off, pick up, and service your car. We are also helping honest, reliable service centers get more business.
How does it work?
(1) Select Round Trip service, One Way delivery, or a Fixed Price package and tell us what needs to be done. (2) Pick your preferred service center or let Carrectly choose a trusted partner. (3) We come to you, take your car for service, and keep you updated. (4) You only pay after the service is completed and your car is returned to you – wherever you are.
What services does Carrectly provide?
Any kind of auto service, maintenance, or delivery: from an oil change, wash, or refuel to complex repairs that take a few days or more. We handle Round Trip services, One Way pick-ups and drop-offs, rental and loaner returns, and various custom requests.
Do you show instant quotes on car repairs?
Other than Fixed Priced packages – we do not. There are some sites that claim to give you the “best” quotes on repairs online, before a technician has even examined the car. Often, by giving you an initial low quote to win your business, many repair centers do a poor job, replace cheap parts, or use techniques to upsell you. Carrectly is trying to change this way of doing business. When we receive your request, we send you an email with our best assessment, possible fixes, and a range of prices based on our data, your description, and your location. We don’t want to mislead you with the lowest online quote – as any auto professional would tell you: an honest estimate can only be given after a mechanic inspects the car.
Will you charge me more than what the service provider charges?
Never. You always know and pay what a service center quotes. In fact, we are often able to secure discounts on services and we pass the savings onto you. The only extra is our pick-up and delivery concierge service charge.
I don’t know what’s wrong with my car, can you still fix it?
Absolutely. In fact, majority of people don’t know what repairs are needed because there are so many things that can go wrong with most modern cars. Simply describe your problem and we will take your car to a professional technician for diagnostics, keep you informed of the causes, fixes, and costs, and bring it back to you when fixed.
Can you take my car to my own dealer, car wash, or shop?
Of course. Just tell us where and when to pick it up and drop it off and we will run that errand for you.
I don’t have a preferred location, can you find a reliable place and take my car for service?
Absolutely! We will take your car to one of our trusted partners located across the city. We spend a lot of time searching for and reviewing reliable shops to service your vehicle so you don’t have to.
How do you select your partner centers?
We personally evaluate quality of service, use technology to compare prices, account for traffic and availability, and calculate distance, wait, and service times. We also sort through online reviews and evaluate our own customers’ feedback to select local businesses that provide the best quality and price.
Who are the concierges?
Our professional concierges go through rigorous vetting, as well as background and driving record checks. Every driver is trained to provide exceptional customer service and be ready to ask the right questions at the shop or dealership.
Is my car safe with Carrectly?
That’s our top priority. All dealers, partner shops, and washes have garage liability and business auto policies while your car is serviced. While en route to and from the service, in addition to your own auto policy, we carry $1MM liability insurance so your car, you, and others are protected. You can have complete peace of mind from pickup to drop-off. Please note: Our concierge will ask for your insurance policy card as it is Illinois law to “always carry your insurance card in your vehicle and show it upon request by any law enforcement officer” (Illinois Secretary of State). More details here: https://www.cyberdriveillinois.com/departments/vehicles/mandatory_insurance.html
Where are you located and what area do you cover?
We are located in 222 W. Merchandise Mart Plaza, Chicago, IL 60654. Currently, we only service Chicago and the suburbs.