FAQ


What is Carrectly?

We are a team of auto enthusiasts who got frustrated with how hard it was to find a trustworthy mechanic, the waits, the lines, and the hassle of taking cars for services. Carrectly became the solution: we do it all! We are the best auto detailing, car wash, repair, regular maintenance, major repair, body shop, upholstery, paint protection film and tint installer – all in one. The best part? All work includes upfront prices, priority service, communication via text messages, and pick up & return from anywhere in Chicago. 

How does it work?


(1) Select any detailing, repair, or maintenance and tell us what needs to be done.
(2) We come to you, take your car for service, and keep you updated.
(3) You only pay after the service is completed and your car is returned to you – wherever you are.

What services does Carrectly provide?

Any kind of auto service: car wash, interior, exterior, and complete detailing,  maintenance, oil change, body work, paint protection film, ceramic, or major repairs that take a few days or more. 

Do you show instant quotes on car repairs?

If you tell us what needs to be done – absolutely. If the car still needs to be inspected – we usually steer away from making assumptions before the technician inspects the car.  There are some sites that claim to give you the “best” quotes on repairs online, before a technician has even diagnosed the problem. Often, by giving you an initial low quote to win your business, many repair centers do a poor job, replace cheap parts, or use techniques to upsell you. Carrectly is trying to change this way of doing business. When we receive your request, we send you an email with our best assessment, possible fixes, and a range of prices based on our data, your description, and your location. We don’t want to mislead you with the lowest online quote – as any auto professional would tell you: an honest estimate can only be given after a mechanic inspects the car.

Will you charge me more than what dealers charge?

Never! In fact, based on our data, we are about 40% or more cheaper than any car dealer in Chicago and at least 15% cheaper than most independent auto repair shops. We are in business of being efficient, helpful, and upfront with all our customers. 

I don’t know what’s wrong with my car, can you still fix it?

Absolutely. In fact, majority of people don’t know what repairs are needed because there are so many things that can go wrong with most modern cars. Simply describe your problem and we will take your car to a professional technician for diagnostics, keep you informed of the causes, fixes, and costs, and bring it back to you when fixed.

Can you take my car to my own dealer or shop?

Of course. If you are busy and don’t have the time, but are still loyal to your own shop – we offer the service where we can take your car in for recall or maintenance at the shop of your choice. 

Are your car washes and detailing services any good?

Not to toot our own horn, but we are one of the best in Chicago. Please read our online reviews and ask people who have used us in the past, but subjectively speaking – we are the best price for quality detailing shop in Chicago. Add convenience of pick up and return – and we are confident you’ll love us. 

Who does the work?

A lot of work is done in-house. We are known for our washes and detailing, auto upholstery work, paint correction, ceramic coating, etc. All that is done by us. For the work that requires more resources – we have a coupe of local businesses that we selected based best quality and price. Complex repairs and major body work is done by them with our supervision. They give us priority service and discounts which allows us to ensure you are getting the best price for the quality of work in Chicago. 

Who are the concierges?

Our professional concierges go through rigorous vetting, as well as background and driving record checks. Every driver is trained to provide exceptional customer service and be ready to ask the right questions at the shop or dealership.

Is my car safe with Carrectly?

That’s our top priority. Our own garage and spa, as well as the dealers & partner shops we sometimes do business with all have garage liability and business auto policies while your car is serviced. While en route to and from the service, in addition to your own auto policy, we carry $1MM liability insurance so your car, you, and others are protected. You can have complete peace of mind from pickup to drop-off. Please note: Our concierge may ask for your insurance policy card as it is Illinois law to “always carry your insurance card in your vehicle and show it upon request by any law enforcement officer” (Illinois Secretary of State). More details here: https://www.cyberdriveillinois.com/departments/vehicles/mandatory_insurance.html

We just have to follow the law. But generally, if you request and use our services you are confirming that you have it available in the car for be shown as requested to any officer if the situation arises.  

What area do you cover?

Currently, we only service Chicago and some close suburbs.



Should I schedule ahead of time or are you available on-demand?

We pick up the car from you so you can schedule services whenever it is convenient. Quicker services, such as washes and oil changes, are available last minute, on-demand. However, for us to better plan the logistics and minimize the wait, we encourage you to schedule ahead of time, especially more time-consuming services.

How long do services take?

It depends. Most common services, including the pickup and delivery back to you take:
Washes / Oil Changes / Emission Testing / Tire repair or rotation – around 2 hours.
Detailing / Scheduled Maintenance / Brake Jobs – up to 4 hours.

What if I requested a service, but I cannot meet you?

Don’t worry – we always work around people’s schedules. We can pick it up and return the car without you being there – just tell us where the car is, leave us some instructions on how to exit the garage, and leave the keys on the front desk, with someone, or somewhere hidden. 

Do you keep me in the know while the car is serviced?

Yes, you are updated on the status and/or if there are any repair costs that need your approval.

Can you bring me a loaner / car to test drive? Can you drop off my rental car?

Yes, we can easily bring and return your dealer’s car to test drive or a loaner.
As for rentals – currently, most car rental companies only allow people, whose names are on the initial rental paperwork to drive their vehicles; we are working to change that. For now, if you request us to drop off and fill-up gas for your rental car – we will do so with your permission.



When and how do I pay?

We value your trust and are very confident in the quality of the service we provide: you only pay when the service is completed. You will get an email with a receipt and payment information, which you can pay online. Moreover, our concierge will bring a Square app reader to the drop-off location, so you can pay with cash or any credit card then.

Do I get a receipt and do I need to tip the concierge driver?

You will receive an email with your invoice, and you can easily pay online with any credit cars. You don’t have to tip the driver, but if you feel the service was exceptional our awesome concierges would greatly appreciate it, of course.


I am a shop / mechanic / wash or spa owner / dealer. How do I do business with Carrectly?

Fill out a form on the Business tab and we will reach out. Please note: We review every service provider and can decline requests to do business at our sole discretion, especially if your prices, customer service, or quality do not meet our standards. Our goal is to work only with the best businesses.

Do I need to pay Carrectly?

Nope. Unlike some sites out there, we don’t take a cut – we bring in business at no cost to you. All we ask is that you provide high quality services at a fair price. Our (now YOUR) clients and our team also appreciate when you can provide priority service and any discounts when possible.



Can I change my pick up / drop-off time or location on a reservation?

Of course. Email, text or call us and we will update the details.

You are servicing my car but I’ve moved around the city. Can you bring it to a new drop off address?

Yes! If the return address is different from the initial pick up – let the concierge know where he or she should meet you next. For example – if you requested an oil change from work and are already home when the car is ready – we will drop it off at your home.

Can I cancel a request for service?

Sure. Simply let us know at least 1 hour before your scheduled pick-up. There are no fees or penalties. If we have already dispatched a driver – then you only pay for his or her driving time – rarely more than $30.

I changed my mind and don’t want Carrectly to service my car?

That is also okay. If you decide not to proceed with any services – let us know and we will bring the car back to you without completing any services. There are no fees, you will only pay for our logistics and concierge’s time at $30 / hr.

I am not happy about something.

Oh no! Unexpected things happen – let us resolve them. Any potential issues or claims with a dealer, service provider, or Carrectly, must be submitted within a day after any service is completed. We will investigate all issues on your behalf and make things right.



Where are you located?

One office is located in 222 W. Merchandise Mart Plaza, Chicago, IL, with another office as well as the shop being in West Town neighborhood of Chicago, about 15 mins away from downtown. Since we are on-demand service, you will never need to come on in for service at this location.

What are the hours of operation?

Fixed Priced Packages: 7 am – 8 pm for most services. Sundays are half days based on how busy we are. Since we always work around people’s schedules – our schedule is flexible as well. 

Do you have an app?

We are working on creating apps on both the Android and Apple platforms. Put your name on our email list and we will update you when those are available. In the meantime, our site is 100% mobile friendly so you can book the services straight from your phone.

Can I become part of the team?

We love people who feel as enthusiastic about this as we do. Shoot us a line.

I have a promo code or want to share Carrectly’s services with friends.

Want to share some Carrectly love with friends? Tell them to write your code or name in the Comment Box – they’ll get a discount and you’ll get a bonus. We greatly appreciate your referral! Already have a promo? Make sure to enter it in the Comment Box during booking.

Subscriptions / Discounts

We often offer discounts and other perks. Corporate and multi car discounts are also available. Returning customers as well as their friends they refer always get some sweet deals. Please send us an email for more info.